
“Our world needs kindness right now. Social media is flooded with anger, frustration, fear, despair, and negativity. Technology allows us to interact instantly, but people feel ignored, unheard, misunderstood, discouraged, alone. What if we choose to change that? What if we use digital media to connect, build relationships, and better understand our fellow human beings?
— Lauren Hug
I think most of us can agree that digital media can be an overwhelming space. So many different opinions, yet very little respect or kindness is shown to one another. How do we move past the negative and practice kindness on digital media?
Pam is our host this week and will be talking with Lauren Hug, a lawyer & mediator who now works as a community engagement strategist. Her background as a lawyer gives her a unique perspective on how we can develop community in our online worlds by practicing kindness, grace, and advocacy.

An accomplished speaker, author, and strategist, Lauren Hug has helped people reach and motivate markets and audiences for 20 years. In 2012 she founded HugSpeak, a community engagement firm that develops participatory communication strategies, empowering vibrant communities in both digital and physical spaces. Her academic credentials include an LL.M. with merit from the University of London, a J.D. with honors from the University of Texas School of Law, and a Bachelor of Journalism and Bachelor of Arts in Spanish from the University of Texas. She is the author of Digital Kindness: Being Human in a Hyper-Connected World, The Professional Woman’s Guide to Getting Promoted and The Manager’s Guide to Presentations.
We depend on your support to carry on the ministry of Potter's Inn. Each of our ministry staff also raise their own financial support for salaries to serve with our team.
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